Reducing E-commerce Returns

It feels great to receive and dispatch every order, but is that the end of the story? You may hope for engagement with your brand, repeat orders and recommendations, but is the reality a high volume of returns?

Returned goods are time-consuming and costly to process. To maintain good customer relations and fulfil consumer rights, a quick turnaround and refund or replacement is required. It is all a big headache when you want to focus on every other aspect of your e-commerce business.

It’s shocking to read this BBC Earth article which states that many returned goods end up in landfill. 5 Steps to Reduce the Impact of E-commerce Returns offers ways to address this financial and environmental waste.